About damaged items, return and exchange

A. Damaged items

Please be sure to contact our staff within 3 days after delivery in case you have encountered a problem or received a damaged item. Please be sure to include detailed pictures of the damage or problem.
We can only accept claims for original, unused items with their tags still attached. Used items cannot qualify for repair or exchange.

For damaged items, all return shipping expenses will be covered by us.
Depending on the damage, your item might be eligible for either repair or exchange.
Repair times can vary from item to item, but it usually takes 2-3 weeks to be ready.

* We cannot accept claims for items that were not damaged on production, in other words, if the damage looks like it was made after the delivery was complete or by use, unfortunately we cannot accept to return, repair or exchange an item.

B. Returns and exchanges

Returns or exchanges will only be accepted if the ordered item is erroneous or defective. Please be sure to contact our staff within 3 days after delivery in case you have encountered a problem to the following email: oversea@babyssb.co.jp. Our staff will answer with more information about the return process.

We can only accept claims for original, unused items with their tags still attached. Used items cannot qualify for return or exchange.

In case of a mistaken order or damaged goods, all shipping costs will be covered by our company.

Unfortunately we cannot accept returns or exchanges for personal reasons (i.e. if our customer doesn’t like the fit, or if the item is different that imagined, etc.). If the item is still to be returned regardless, we will ask our customer to please cover all shipping fees back to our office. After we are able to check the contents of the package carefully, we will only refund the item cost.